1) ROLE OF BEYOND TOURING
The role of Beyond Touring is to manufacture tours to fit the requirements of our customers. In doing so, Beyond Touring may use independent suppliers for the provision of selected services. However Beyond Touring accepts responsibility for the proper performance of your contract with us, subject to the following booking conditions.
2) BOOKING
To make your booking, please make sure you have the correct names, nationalities and date of birth of all travelers – as per their passport. Beyond Touring will hold an option of 7 days from the time Beyond Touring have confirmed a tour, before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. If you need longer time, please let us know. If a tour is fully booked Beyond Touring will try to offer you an alternative tour.
3) PRICES
All prices are based on costs at the time of publication. Beyond Touring reserves the right to change the prices, in reasonable circumstances, at any time before a booking is made. Beyond Touring will confirm price changes, if any, together with our confirmation of your booking
4) PAYMENT
100% of the total booking value within 7 days of Beyond Touring confirmation of the booking.
5) CANCELLATION
If the customer cancels a tour 72 hours/ 3 days prior to departure, full cancellation fees will be applicable.
The payment of bank fees for bank transfers are the responsibility of the customer and are strictly non-refundable.
The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 3 days prior to departure. This will however be on the condition that your government advises against travelling to the specific area, and that the situation in question has arisen after the booking of the tour was made.
Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
In the case of death or serious illness, of the person for whose benefit the tour has been arranged, no cancellation fee will be charged if Beyond Touring is presented with an officially approved death/sickness certificate.
6) CHANGES
Beyond Touring reserves the right to make changes to brochure and website details and arrangements both before and after the booking has been made. Most changes will be minor, but if Beyond Touring has to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes or to receive a full refund.
7) FORCE MAJEURE
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, Albatros Travel shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur unless within Beyond Touring’s reasonable control.
8) LIABILITY
Each day tour comprises of one or more service components: the organization of transport; entrance fees and/or other facilities or services. Beyond Touring has no direct day-to-day control over its suppliers. Accordingly, Beyond Touring accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents, unless the occurrence of such injury, damage, loss, accident, delay, irregularity and/or inconvenience can be attributed to any circumstances within Beyond Touring’s reasonable control.
Beyond Touring shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Beyond Touring gross negligence or acting in a malicious manner. If sickness or accident interrupts a tour, Beyond Touring shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Beyond Touring wilful act or gross negligence.
Beyond Touring shall not be liable for any refund, either total or partial, of passage money paid unless reasonable in the circumstances.
Beyond Touring recommends the travellers to take out necessary insurance to protect against such eventuality.
Beyond Touring needs to receive any claim in writing within 28 days after the end of our services under the contract. Where any payment is made, you will assign to Beyond Touring or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation if reasonable in the circumstances.
Carriers etc: In respect of land vehicles and entrance service providers Beyond Touring’s liability is in all cases reasonably limited as if Beyond Touring were carrier within the relevant and appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.
General: Please note our responsibilities and obligations apply only in respect of those services which Beyond Touring agree to arrange or provide on your behalf. Beyond Touring cannot in reasonable circumstances accept any liability for any services arranged on your own.
9) COMPLAINTS
Should a problem occur, please advise both Beyond Touring and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Beyond Touring cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause, unless the delay in reporting was reasonable in the circumstances. Should any legal dispute arise, it must be settled in Cape Town according to Beyond Touring booking office used for the rendered services.